Technology service providers

Better process control

In the case of outsourcing critical services, an audit of the supplier is required. The purpose of the audit is to ensure that the service offered by the supplier complies with the aspects agreed in the signed agreements.

The aspects to be evaluated in the audit are the detail of the service offered, the supplier’s quality system and the documentation provided.

Main activities

• Establish audit objectives. Taking into account risk factors such as computer systems, IT infrastructure, service providers, equipment or users.
• Execution of the audit. With the collaboration of the representatives of the computerized process, computerized systems, and quality assurance. Adopting a risk-based approach to prioritize audit activities. Collecting all results and evidence.
• Documenting the evidence collected.
• Corrective actions for any identified deviations or non-conformities.

Benefits to your company

The audit process is essential to review and evaluate compliance with appropriate conditions and recommend elements of improvement in this area for any company, including those working in highly regulated environments such as the manufacture of medicines or medical devices.